Kpp/Account Coordinator | Cincinnati, OH

Detailed Information

  • Location: Cincinnati, OH

  • Company: Kroger

sales and profits. Continuously look for new and improved processes and make constructive suggestions to enhance the success of KPP and our clients. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. MINIMUM High School Diploma or GED Ability to be self-directed and work independently, as well as participate on group projects Strong decision-making ability with the ability to gather information from various sources to make informed decision Strong time management and analytical skills Strong focus on accuracy and attention to detail Familiarity with PBM industry and shop industry, as well as technical terms and processes Advanced computer

literacy and software skills in Microsoft Office Ability to organize and prioritize work based on changing and challenging deadlines Ability to handle sensitive information while maintaining a high degree of confidentiality Excellent written and oral communication and organizational skills Exceptional customer service skills DESIRED Bachelor's Degree 2+ years experience in retail shop or PBM experience Any account management experience Nationally Certified shop Technician Serve as a contact for shop benefit management (PBM) clients for an assigned book of business Oversee clients eligibility, plan design, network management and overall customer satisfaction Interact with all levels

of associates at the General Office and division, as well as with KPP clients Facilitate the accurate and timely implementation of client plan design and changes Provide quality assurance for new group implementations and on-going plan design Run standard and ad-hoc reports Assist in preparing clinical and operational reports/materials for client meetings Maintain regular and consistent communication with clients Update and maintain client database Review client benefit template annually and obtain client approval Maintain current knowledge of shop and PBM trends, including Food and Drug Administration (FDA) approvals, recalls, and KPP clinical programs Prioritize, escalate, and respond to client questions and issues in a timely manner within established service level agreements Provide back up to other KPP Account Coordinators Attend client meetings as needed (travel may be required) Must be able to perform the essential job functions of this position with or without reasonable accommodation

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