Location: McLean
Company: Maximus Services
to make a significant impact on our organization's operational excellence. Available to work remotely in a virtual team and office environment and tra v el to client location s in California as needed. Job Summary Essential Duties and Responsibilities: - Oversee daily operations, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies. - Manage direct reports and the cost- effective operation of all project tasks. - Manage subcontractors
that provide services to program. - Manage audits of operations. - Collaborate with other Managers to ensure effective coordination of activities. - Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintains effective relationships with clients and other external entities. - Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency. - Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance. - Monitor performance against key indicators established internally or by the clients. - Develop solutions
to issues or complex problems. - Develop performance goals and objectives for staff, and monitors achievement of those goals.
- Perform other duties as may be assigned. Minimum Requirements: - Bachelor's Degree. - 7-10 years of experience, or equivalent combination of education and experience. Education and Experience Requirements Essential Duties and Job Responsibilities: The QA Manager reports to the M aximus Project Oversight Director to discuss project status and the content of the QA reports and backssments. Establish and document a tailored strategy quality plan for the performance of quality assurance activities for the assigned p roject.
Assist with the development and management of standardized quality assurance documentation for projects and tasks to include quality metrics. Ensures documentation complies with software development standards, policies, and procedures or best practices. Conducts backssments and evaluations through analysis and interpretation of objective and subjective evidence to verify compliance with standards and applicable quality plans. Determines level of process and product quality. Reports findings; and escalates unresolved issues to the appropriate level. Evaluate work products to backss quality and report findings.
Researches alternative solutions to problems determine proper approaches and make verbal and/or written recommendations to the CPUC and its stakeholders Communicates analysis findings to the appropriate level s verbally and through the preparation of periodic written reports. Participates in special projects, external audits, and process improvements in support of quality assurance initiatives. Interview State project and project contractor(s) staff to collect project information and data, understand project activities and gain project insights Provide technical and subject matter expertise Manage and mentor team of quality analysts Participate in the analysis of project information and data collected Manage the development of required project deliverables to include weekly, monthly, and quarterly reports as well as reports required by federal funding partners in compliance with contract requirements Lead/support required meetings and conference calls.
Manage relationships with project staff responsible for projects. Adhere to contract requirements and comply with all corporate policies and procedures. Perform other duties as assigned. Required Qualifications: Be available to work remotely in a virtual team and office environment and travel to client locations in California as needed.
7-10 years of experience, or equivalent combination of education and experience A m inimum of 5-7 years performing quality assurance or IV&V for large systems projects A minimum of five (5) years of experience within the past ten (10) years in a leadership role, working directly with stakeholders to analyze operations and business processes, including developing QA procedures and process documentation. A minimum of five ( 5 ) years of experience within the past ten (10) years, leading teams of 3 people or greater on projects that involved statewide and regional programs.
Recent project experience with a public sector agency working with vulnerable populations Must thoroughly understand problem-solving and quality improvement techniques. Ability to interpret and relate Quality standards for implementation and review. Experience with the principles of the Project Management Body of Knowledge (PMBOK®). Ability to interface with executive sponsors, IT resources, management teams, and stakeholders on a regular basis to interview and gather information and data to support analysis.
Ability to d evelop solutions to highly complex problems which require a high degree of ingenuity and innovation. Ability to execute many complex tasks simultaneously, and work as a team member as well as independently Ability to explain and communicate program and functional subjects to non-expert audiences. Ability to ensure solutions are consistent with organization, client, and project objectives. Ability to develop advanced concepts, techniques, and standards requiring a high level of interpersonal and technical skills. Experience developing reports and presentations for various levels of audiences Experience in process improvement Strong analytical skills Excellent verbal and writing skills Must have the flexibility for travel and a hybrid work schedule with remote and onsite work at CPUC Offices Bachelor's Degree from an accredited college or university; experience may be substituted for education.
Proficiency in Microsoft programs such as Word, Excel, Power Point, Project and Visio MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit. EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Posted Max USD $150,000.00/Yr. Posted Min USD $131,000.00/Yr.
Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
Quality Assurance (QA) jobs involve ensuring that products, services, or processes meet established standards of quality through systematic activities and measures. These roles typically focus on preventing defects, identifying potential issues, and implementing solutions to maintain quality consistency. Key features of QA positions include rigorous testing, meticulous attention to detail, and a commitment to continuous improvement. QA professionals work across various industries, from software development to manufacturing, to safeguard customer satisfaction and comply with regulatory requirements.
Quality Assurance (QA) jobs entail roles focused on ensuring that products or services meet established standards and customer expectations. People in QA positions are responsible for designing testing processes, creating test plans, identifying defects, and preventing defects by examining the production process. They aim to enhance product reliability and actively work to maintain quality consistency. QA roles often require keen attention to detail, strong problem-solving skills, and an understanding of both product specifications and customer needs. QA is an integral part of product development and maintenance, bridging the gap between the manufacturing processes and the end users to ensure a satisfactory experience.
Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
