Location: McLean
Company: Maximus Services
guidance on DBQ worksheets and a comprehensive understanding of VA rating criteria as well as technical support for providers in the use of the Portal. Additionally, a QAPL will help assist providers become proficient in the performance of Compensation and Pension examinations.
Job Summary Essential Duties and Responsibilities: - Provide support for medical providers via the physician help line and email regarding their MDE reports and DBQs - Maintain and respond to all emails in the QA Provider Liaison inbox with a sense of urgency - Forward all Provider requested diagnostics to assigned QAs/ NPLs - Ensure all received faxes from the portal fax line are forwarded to the correct contact/
department - Follow up on all voicemails from the physician help line - Schedule all accurate PEP session requests received from scheduling to designated NPLs notifying the NPL and putting it on the calendar - Interacts diligently with different VES departments on a provider support basis.
- Participates in an on- call rotation to assist providers in a urgent response who have emailed physician help needing assistance. Additional Duties and Responsibilities: - Assist new providers with technical difficulties, use of the Portal and access to medical records; - Attend weekly VES Operations meetings; - Work in close cooperation with the Quality Analyst, Scheduling, and Provider Recruiting
and Credentialing departments; and - Other duties as assigned. Knowledge/Skills/Abilities: - Self- starter; - Intermediate knowledge of pertinent medical terminology; - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines with minimal supervision; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel.
Minimum Qualifications: - Previous VES Quality Analyst training and experience (6+ months Education and Experience Requirements Additional Duties and Requirements: Ability to commit to a two month training period with zero absences required Home Office Requirements: Internet speed of 20mbps or higher required (you can test this by going to ) Preferred Windows or Mac (no Chromebooks) + OS for Windows - Windows 10 or newer + OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Mac OS (up to 12.5) or newer Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router USB plug and play wired headset with a microphone and noise suppression Private work area and adequate power source A second monitor is highly recommended for most positions Must currently and permanently reside in the Continental US MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit. EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Posted Max USD $27.47/Hr. Posted Min USD $21.64/Hr.
Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
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Quality Assurance (QA) jobs entail roles focused on ensuring that products or services meet established standards and customer expectations. People in QA positions are responsible for designing testing processes, creating test plans, identifying defects, and preventing defects by examining the production process. They aim to enhance product reliability and actively work to maintain quality consistency. QA roles often require keen attention to detail, strong problem-solving skills, and an understanding of both product specifications and customer needs. QA is an integral part of product development and maintenance, bridging the gap between the manufacturing processes and the end users to ensure a satisfactory experience.
Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
