Location: McLean
Company: Maximus Services
non-financial processing functions. Job Summary Essential Duties and Responsibilities: - Conduct Monthly "1x1" meetings with staff and evaluate employee performance and make recommendations on employee Bonus and Merit incentives. - Identify and set monthly individual/team goals.
- Create and deliver corrective actions and disciplines for staff as appropriate. - Develop Quality Checklist, based upon client requirements. - Identify avenues to improve business process by analyzing quality evaluations and making recommendations to operations management. - Prepare daily and weekly updates for QA Management based upon monthly sample and staff productivity. - Participate in internal
audits of policies and procedures of other departments. - Act as subject matter expert for the Quality Assurance team members. - Perform other duties as may be assigned by management.
- Supervise quality control tasks related to loan intake, mail intake, payment processing and back-office non-financial processing functions. - Supervise several QC Clerks. - Review and distribute daily work. - Verify accuracy of time cards against approved schedules. Minimum Requirements: - Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree. - Minimum of three (3) years of related experience. - Ensure compliance with company Wage &
Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training. - Provide immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. - A portion of time is normally spent performing individual tasks related to the unit or sub-unit. - Generally supervises semi-skilled employees or a few individual professional contributors. - Work on issues of limited scope. - Follow established practices and procedures in analyzing situations or data from which answers can be readily obtained.
- Monitor daily operations of a unit or sub-unit. Requires full knowledge of own area of functional responsibility. - Frequently interact with subordinate employees and functional peer groups. - Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules. - Receive predetermined work assignments that are subject to a moderate level of control and review. - Direct subordinates to complete assignments using established guidelines, procedures and policies. - Develop work schedules and assign duties to subordinates to ensure efficiency.
- Evaluate subordinates' job performance and recommend appropriate personnel action. - Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems. - Identify training needs and development opportunities for subordinates. Education and Experience Requirements Home Office Requirement s: Internet speed of 20mbps or higher required (you can test this by going to ) Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router Private work area and adequate power source Must currently and permanently reside in the Continental US MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit. EEO Statement EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Posted Max USD $67,000.00/Yr. Posted Min USD $42,400.00/Yr.
Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
Quality Assurance (QA) jobs involve ensuring that products, services, or processes meet established standards of quality through systematic activities and measures. These roles typically focus on preventing defects, identifying potential issues, and implementing solutions to maintain quality consistency. Key features of QA positions include rigorous testing, meticulous attention to detail, and a commitment to continuous improvement. QA professionals work across various industries, from software development to manufacturing, to safeguard customer satisfaction and comply with regulatory requirements.
Quality Assurance (QA) jobs entail roles focused on ensuring that products or services meet established standards and customer expectations. People in QA positions are responsible for designing testing processes, creating test plans, identifying defects, and preventing defects by examining the production process. They aim to enhance product reliability and actively work to maintain quality consistency. QA roles often require keen attention to detail, strong problem-solving skills, and an understanding of both product specifications and customer needs. QA is an integral part of product development and maintenance, bridging the gap between the manufacturing processes and the end users to ensure a satisfactory experience.
Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
