Location: Remote
Company: CNA
package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA's benefits, check out our Candidate Guide. Technical expert responsible for developing and implementing quality assurance standards for Commercial Risk Control ensuring adherence to departmental and corporate guidelines.
Drive continuous improvement through the establishment and implementation of quality metrics and customer experience enhancements. Monitor deficiencies and implement solutions to close gaps and mitigate risk. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance
with departmental guidelines: Individually performs technical P&C quality reviews advising of issues and trends. Collaborate with the Quality Assurance Director on a global quality review process, including development of review statements.
Utilizes problem-solving skills in analyzing metrics and data from applicable systems to identify issues and determine solutions and escalate problems that require system or process improvements. Provides direction and guidance to others in relation to the Quality Assurance Program and quality reviews. Assists in the maintenance of the Quality Assurance Program and Playbook. Provide support and to the Quality Assurance Director in the review documentation
system. Stays current on the P&C risk backssment and consulting service process, procedures and technical resources.
Champions the change management process for the Quality Assurance Program. Engages with leadership to identify areas of technical resource and procedure execution and identifies areas in need of clarification. Recommends development opportunities and process improvements to the Quality Assurance Director May perform additional duties as assigned. Skills, Knowledge & Abilities A solid understanding of the Property and Casualty risk backssment process and consulting service and more generally the role of Quality Control and Assurance across the risk control operation.
Advanced analytical and problem-solving skills with ability to manage and prioritize multiple projects. Excellent communication, presentation and interpersonal skills with the ability to work effectively with both internal and external business partners. Experience in coaching and mentoring others to develop skills and knowledge in the risk backssment and consulting service processes. Ability to influence others in accepting ideas that will lead to increased business results. Education & Experience Bachelor's degree or its equivalent. Applicable professional designations preferred.
Typically, a minimum of eight years' work experience in Property and Casualty risk backssment and delivering consulting service to clients. #LI-KE1 #LI-Remote CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact xyz X@. Requisition #: R-30506ahf9io63
Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
Quality Assurance (QA) jobs involve ensuring that products, services, or processes meet established standards of quality through systematic activities and measures. These roles typically focus on preventing defects, identifying potential issues, and implementing solutions to maintain quality consistency. Key features of QA positions include rigorous testing, meticulous attention to detail, and a commitment to continuous improvement. QA professionals work across various industries, from software development to manufacturing, to safeguard customer satisfaction and comply with regulatory requirements.
Quality Assurance (QA) jobs entail roles focused on ensuring that products or services meet established standards and customer expectations. People in QA positions are responsible for designing testing processes, creating test plans, identifying defects, and preventing defects by examining the production process. They aim to enhance product reliability and actively work to maintain quality consistency. QA roles often require keen attention to detail, strong problem-solving skills, and an understanding of both product specifications and customer needs. QA is an integral part of product development and maintenance, bridging the gap between the manufacturing processes and the end users to ensure a satisfactory experience.
Quality Assurance (QA) jobs involve the systematic monitoring and evaluation of the various aspects of a project, service, or facility to ensure that standards of quality are being met. The primary goal is to identify defects and issues before the product reaches the customer, thereby ensuring customer satisfaction and maintaining the reputation of an organization. QA roles often require attention to detail, strong problem-solving skills, and a good understanding of industry-specific regulations and standards. These jobs can vary widely, from software testing to food safety inspection, but they universally function as a critical checkpoint in the production and delivery process of goods or services.
