Location: Indianapolis, IN
Company: Modern Government Solutions
Management (CXM) and Employee Experience Management (EXM) strategy, framework, and function within a government agency.
RESPONSIBILITIES (not limited to): Advise on defining, developing, implementing, sustaining, and maturing CX/EX digital experience management plan.
Provide strategic consulting to drive integration of customer-facing and employee-facing digital and data systems to deliver a unified experience across channels, including digital, telephonic, and in-person. Advise on optimal DFAS CRM technology. Provide strategic consulting for development, documentation, and implementation of Agency Voice of the Customer ( Vo C ) collection platform. This includes but not limited
to Vo C platform research, evaluation, case studies, contracting support, implementation support, collecting and monitoring customer feedback, information collection requirements across selected customer journeys and service channels, integrating with Agency training initiatives, and collaborating with stakeholders across appropriate missio n areas.
Provide strategic technical advisory support, analysis and consulting REQUIRED SKILLS AND EXPERIENCE Bachelor's Degree in Information Technology , Computer Science, Computer Engineering, Informatio n T echnology M anagement or another related field. Active Do D Secret security clearance. Demonstrated work experience advising on defining, developing,
implementing, sustaining, and maturing CX/EX digital experience management plan.
Demonstrated experience with optimal DFAS CRM. Demonstrated experience with Vo C collection platforms. ABOUT US At MGS, we believe a people-first culture corresponds to organizational success through a commitment to excellence, integrity, inclusion, and an attitude that welcomes challenges meets demands, sustains growth, and drives innovation. We provide expert mission-first technical and programmatic services and solutions for the US intelligence community, the US Department of Defense, and other governmental agencies. We create people-first organizational cultures where employees feel needed in the system, not a system that needs employees.
We provide you with long-term career opportunities centrally focused on our core value system: inclusion, integrity, and a commitment to excellence. MGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Other Jobs is a category that encompasses a diverse range of employment opportunities outside traditional or mainstream careers. This category can include freelance work, gig economy roles, alternative industry positions, or even unconventional vocations that don't fit neatly into established job classifications. The key characteristics of other jobs are their non-standard nature, flexibility in terms of hours and commitment, and often, an entrepreneurial or creative spirit. They are ideal for individuals seeking less conventional career paths and those who wish to tailor their work-life to personal preferences or circumstances.
Other Jobs is a broader category encompassing a variety of employment positions that do not necessarily fit into standard job classifications. This can include temporary gigs, rare professions, or emerging roles that are still defining their place in the job market. The primary characteristic of Other Jobs is their diversity, offering opportunities that might be unique, unconventional, or highly specialized. Another feature of such jobs is their flexibility, which often attracts individuals seeking non-traditional work schedules or the freedom to pursue multiple interests simultaneously.
Other Jobs is a broader category encompassing a variety of employment positions that do not necessarily fit into standard job classifications. This can include temporary gigs, rare professions, or emerging roles that are still defining their place in the job market. The primary characteristic of Other Jobs is their diversity, offering opportunities that might be unique, unconventional, or highly specialized. Another feature of such jobs is their flexibility, which often attracts individuals seeking non-traditional work schedules or the freedom to pursue multiple interests simultaneously.
Other Jobs is a broader category encompassing a variety of employment positions that do not necessarily fit into standard job classifications. This can include temporary gigs, rare professions, or emerging roles that are still defining their place in the job market. The primary characteristic of Other Jobs is their diversity, offering opportunities that might be unique, unconventional, or highly specialized. Another feature of such jobs is their flexibility, which often attracts individuals seeking non-traditional work schedules or the freedom to pursue multiple interests simultaneously.
