Location: Indianapolis, IN
Company: Modern Government Solutions
(CXM) and Employee Experience Management (EXM) strategy, framework, and function within a government agency.
RESPONSIBILITIES (not limited to): backss and document current state CX/EX performance measures and data collection methodology. Develop CX/EX Pe rformanc e Measurement Plan to identify , define, document and recommend CX/EX Perf ormance Measures and data collection methodology to ensure alignment with OMB Circular No.
A-11 section 280.10. Recommend technology to enable metric data collection. Define and recommend Metric/Measurement sustainment strategy identifying and documenting key performance indicators with creation of Performance Measurement Plan. Participate in measuring
and analyzing CX/EX quality to guide decisions and actions. Assist with establishing CX/EX data standardization, ongoing analysis, and special studies.
Advise on defining, standardizing, and integrating CX/EX data across the enterprise. Provide strategic advisory on communicating CX/EX metrics with actionable insights to employees and stakeholders. Consult on the development of CX/EX dashboards. Advise on monitoring post-deployment success of CX/EX improvement efforts. REQUIRED SKILLS AND EXPERIENCE Bachelor's Degree in Business Administration , Computer Science, Data Science, Computer Information Systems, or another related field. Active Do D Secret security clearance. Demonstrated experience
with developing performance measurement plans. Demonstrated experience defining, standardizing, and integrating CX/EX data across an organization.
ABOUT US At MGS, we believe a people-first culture corresponds to organizational success through a commitment to excellence, integrity, inclusion, and an attitude that welcomes challenges meets demands, sustains growth, and drives innovation. We provide expert mission-first technical and programmatic services and solutions for the US intelligence community, the US Department of Defense, and other governmental agencies. We create people-first organizational cultures where employees feel needed in the system, not a system that needs employees.
We provide you with long-term career opportunities centrally focused on our core value system: inclusion, integrity, and a commitment to excellence. MGS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, interaction, interactionual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
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Other Jobs is a broader category encompassing a variety of employment positions that do not necessarily fit into standard job classifications. This can include temporary gigs, rare professions, or emerging roles that are still defining their place in the job market. The primary characteristic of Other Jobs is their diversity, offering opportunities that might be unique, unconventional, or highly specialized. Another feature of such jobs is their flexibility, which often attracts individuals seeking non-traditional work schedules or the freedom to pursue multiple interests simultaneously.
Other Jobs is a broader category encompassing a variety of employment positions that do not necessarily fit into standard job classifications. This can include temporary gigs, rare professions, or emerging roles that are still defining their place in the job market. The primary characteristic of Other Jobs is their diversity, offering opportunities that might be unique, unconventional, or highly specialized. Another feature of such jobs is their flexibility, which often attracts individuals seeking non-traditional work schedules or the freedom to pursue multiple interests simultaneously.
Other Jobs is a broader category encompassing a variety of employment positions that do not necessarily fit into standard job classifications. This can include temporary gigs, rare professions, or emerging roles that are still defining their place in the job market. The primary characteristic of Other Jobs is their diversity, offering opportunities that might be unique, unconventional, or highly specialized. Another feature of such jobs is their flexibility, which often attracts individuals seeking non-traditional work schedules or the freedom to pursue multiple interests simultaneously.
