Location: Remote
Company: Foundever™
CX products.
All calls are inbound calls only - no cold calling. Customer Service Representatives will be supporting one of the largest insurance providers in the U. S. CSRs will assist with entry-level auto and property policies. Foundever will pay for all training, testing fees, and all state licensing requirements.
We believe in investing in our agents and helping them to achieve a career in insurance. You will have the opportunity to grow within the company and encourage you to do so. The primary function of the position is to receive, review, and process calls regarding customer's insurance policies. Callers may have questions regarding the policy coverage, billing, or the
need to modify the policy. Additionally, while new hires wait for their license to come in from the state, they will ONLY be taking billing calls. Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phone or other household members.
Foundever supports i Phone/ Android devices. For an optimal experience in the application process and to ensure your security, please install the latest updates on your mobile device. Key Personality Traits: High service-aptitude with personal drive to serve/display compassion Fondness of organization, order, and process Natural ability to manage emotions and show resiliency during
a stressful situation Dependability Core Competencies: Customer Service Aptitude Reliability Empathy Critical Thinking Skills, Knowledge, & Abilities: Professional customer service aptitude Basic conflict resolution skills Effective verbal and written communication Active listening skills Demonstrated ability to multitask Ability to navigate system tools to search for answers & information Demonstrated ability to utilize computer systems/data systems Ability to solve complex situations with limited information Questioning and deductive reasoning skills Comfortable with independent studies Benefits: Pay: $15- $19 Expected hours: No less than 40 per week 401(k) 401(k) matching Dental Insurance Disability insurance Health insurance Paid time off Vision insurance Work from home Weekends as needed Work setting: Remote Bonus Opportunities At this time, Foundever can only offer employment to individuals located in the following states: Do you live in one of the following states?
AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY Requirements: Must be at least18 Years of age Must have HS Diploma or GED equivalent Preferred 6 months - 1 year of relevant work experience Must have open availability during hours of operation Professional customer service aptitude Basic conflict resolution skills At Home Requirements: Foundever will provide equipment (headset included) shipped to the agent's address after they pass their licensing exam.
Candidate should guarantee high internet speed and ability to hardwire (Download: 5 Mbps and Upload: 5 Mbps) Internet speeds are under review and requirements could possibly double in the future. Self- accountability Ownership Self-motivated Quiet and distraction free work environment Cannot be the primary caregiver during training or working hours Must be comfortable with being on web camera during training and production Candidates are required to use their own devices during for the first week (pre-licensing).
Any type of computer or tablet are allowed with the exception of Kindle Fire Tablets. Cell phones are NOT allowed. Military Friendly: Foundever™ is a 2023 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce.
Experience built on integrity, leadership, discipline, dedication and respect. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, interaction, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, interactionual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors.
This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Insurance jobs refer to career opportunities within the insurance industry, where professionals work to assess risks, provide financial protection to individuals and businesses, and offer various types of insurance coverage. Key features of these jobs include risk management, customer service, policy underwriting, claims handling, and potentially sales. Professionals in this field often require strong analytical skills, attention to detail, and excellent communication abilities to explain complex insurance products and assist clients with their insurance needs.
Insurance jobs refer to career opportunities within the insurance industry, where professionals work to assess risks, provide financial protection to individuals and businesses, and offer various types of insurance coverage. Key features of these jobs include risk management, customer service, policy underwriting, claims handling, and potentially sales. Professionals in this field often require strong analytical skills, attention to detail, and excellent communication abilities to explain complex insurance products and assist clients with their insurance needs.
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