Senior systems analyst - pennant operations student financial systems | Philadelphia, PA

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Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home

for work and play. The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title Senior Systems Analyst - Pennant Operations Student Financial Systems Job Profile Title Business Systems Analyst Senior Job Description Summary The Senior Systems Analyst position will be part of the Pennant Operations team within the Division of Finance. The Pennant Operations Student Financial Systems group supports

the Pennant Accounts and Pennant Aid suite of applications. The senior analyst will play an important role in the organization by utilizing the mission critical systems to support day-to-day operations of the Office of University Bursar and Student Financial Aid, which are part of Student Registration and Financial Services (SRFS) to implement upgrades, releases, and new functionality, provide subject matter expertise, and other system support roles.

The position will work closely with the Student Accounts and Student Financial Aid teams to support cyclical system tasks. This will include updating configurations, analysis and reporting, running system jobs, and data updates.

The role will also be a key resource on the Operations team providing Tier 2 support serving faculty, school staff, administrative centers, and SRFS specifically related to fee backssment, third party billing, payment processing, refund delivery, loan servicing, financial aid, departmental grants, account reconciliation and other related student financial functions. The position will have responsibility for ensuring seamless system upgrades, vendor releases, and other system rollouts. As part of the role, the analyst will provide impact analysis, system testing, issue tracking and resolution, implementation planning, communications, and updated process documentation.

The senior analyst will also work with SRFS staff and technical team members to understand business requirements that drive the analysis, design, and delivery of IT solutions that align to functional needs and priorities. The position will require the candidate to translate business requirements into functional specifications and system design documents for student system related enhancements. The position will develop a strong understanding of Federal, State and University policies and procedures and regulatory compliance to help ensure that delivered IT solutions are built to adhere to those requirements.

The position will play a role in supporting advanced operational reporting using Business Objects and other ad-hoc reporting tools as well as managing development efforts for reports requiring technical resources. The candidate will also serve in a role coordinating with developers, testing and approving their work, and acting as a client liaison for those working in support of Student Account and Aid. In the Division of Finance, we recognize diversity and inclusion is paramount to a positive and thriving work environment; it is a business imperative.

We are committed to actively fostering diversity, inclusion and cultural competency throughout our research, development, and operational efforts in the Division of Finance. This role will be critical in supporting those efforts and demonstrating behaviors and competencies that reflect Penn's values. We take pride in the myriad ways that diversity enriches our curriculum, and the cultural and social life of our campus. Penn's commitment to achieving eminence through diversity is ultimately a commitment to creating a more vibrant university so that our graduates will be both stimulated and empowered to shape a better world.

Job Description Job Responsibilities Principal Position Responsibilities : Support the day-to-day operations and cyclical tasks related to the Office of the University Bursar's operational calendar such as updating configurations, running batch jobs, and data updates. Provide Tier 2 end-user support for Banner and other student applications. Complete impact analysis and regression testing to support product upgrades and vendor releases. Collect business requirements, collaborate with functional and technical teams to complete testing for enhancements.

Work closely with SRFS staff and technical team members to understand business requirements that drive the analysis, design, and delivery of IT solutions that align to functional needs and priorities. The position will require the candidate to translate business requirements into functional specifications and system design documents for student system related enhancements. Serve as a student accounts and aid subject matter expert by maintaining the Ellucian Banner configurations and baseline jobs. Develop expertise on the student applications to support the systems functions and vendor hosted software solutions employed to support the SRFS mission.

Keep up to date on current trends and innovations with the vendors and industry. Fulfill additional support functions within the team supporting Pennant Account and Aid including but not limited to integrations, batch scheduling, reporting, security administration, process and system documentation, training, and communications. Review, analyze, support, and evaluate information systems, processes and client needs. Perform and participate in the analysis, design and implementation of systems following appropriate standards and requirement gathering.

Conduct tests or test planning sessions; provide input for feasibility and prepare user/technical documentation. Critically evaluate information gathered from multiple sources; reconcile conflicts; decompose high-level information into details; interpret low-level information to a general understanding; and distinguish user requests from the underlying true needs. Design the solution; coordinate implementation of the solution; and ensure delivery of tested solution to the user. Translate business and user requests involving enhancements and improvement initiatives to software systems into business requirement specification documents.

Document and track issues, action items, user requirements, and deliverables. Other duties and responsibilities as assigned. Qualifications Bachelor of Science and 5 to 7 years of experience or equivalent combination of education and experience is required. 7+ years of experience working with student information or administrative ERP systems preferably in a decentralized, research university, with a comprehensive understanding of a student financial services office business processes and best practices.

Knowledge of Ellucian Banner Student, AR and Financial Aid modules including experience maintaining configurations, baseline batch processes, Population Selections, ability to configure Self-Service Banner, and an understanding of Ethos, Banner APIs, and Banner grading and end of term processes. Knowledge of Federal Higher Education policies. Proficiency in working with integrated administrative software applications and reporting tools. Familiarity with Electronic Bill Presentment and Payment systems, currently we partner with ECSI, Touch Net, Pay My Tuition and Flywire for bill presentment, refunds, payments, loan serving, collections and Wire Transfers.

Experience performing data analysis via SQL. Experience with querying data via tools like TOAD and Business Objects. Demonstrated ability to analyze functional needs and develop and implement process improvement solutions. Ability to interact with all levels of personnel and communicate clearly and effectively to diverse faculty, staff, and students regarding complex systems, policies, and regulations. Ability to develop positive and cooperative relationships with students, faculty, staff, parents, professional colleagues, and the public including exercising good judgment, discretion, and ability to maintain confidence.

Proven ability to manage multiple priorities under firm deadlines in a fast-paced environment while maintaining a high level of professionalism and exceptional attention to detail and accuracy. Excellent organizational, interpersonal, and problem-solving skills. Excellent written and verbal communication skills. Job Location - City, State Philadelphia, Pennsylvania Department / School Division of Finance Pay Range $74,476.00 - $100,000.00 Annual Rate Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement Penn adheres to a policy that prohibits discrimination on the basis of race, color, interaction, interactionual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class. Special Requirements Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits Health, Life, and Flexible Spending Accounts : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars. Tuition : Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard. Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting. Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life.

That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance. Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally. University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries.

There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free. Discounts and Special Services : From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff.

You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks. Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures. Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household. To learn more, please visit: www. hr. upenn. edu/Penn HR/benefits-pay For more details: jobs-search. org/finance_philadelphia-c445987/senior-systems-analyst-pennant-operations-student-financial-systems-philadelphia_i1972141341