Location: Boston, MA
Company: STG International
Regional Offices and oversee the management and administration of the STGi Team. The position will also function as a Program Specialist supporting Head Start/Early Head Start grant recipients with funding applications and ongoing monitoring. PS/PS is expected to work in the Regional Office located in downtown Boston 3 days a week with remote work available the remainder of the week.
Minimal travel required to support grant recipients and/or participate in monitoring events. ESSENTIAL FUNCTIONS: Manage the quality assurance process and conduct all QA activities to ensure all team deliverables meet regulatory requirements. Review and analyze program work processes and workflows to backss
effectiveness and efficiency. Make specific recommendations for improvements in effectiveness and timeliness of internal systems. Recommend new processes in response to OHS priorities and needs at the direction of the COR.
Develop written procedures and training materials to ensure effective implementation of modifications and improvements in information and records management systems. Work closely with government officials and other contractors (Training &Technical Assistance) in the Regional Office and collaborate on the team's policy and program planning. Proactively identify customer needs and translate into activities and tasks including but not limited to creating new tracking
systems, data entry expectations, and reporting. Analyze regional data and provide key reports to Regional Program Manager (RPM) that identify trends, challenges, and needs of grant recipients (i.
e. enrollment, monitoring findings, CLASS scores, Program Information Report (PIR) data, issues, etc. ). Develop, maintain, and manage Annual Work Plan for the entire Support Team that clearly articulates tasks, timeframes, assignments, back-up assignments, and quality assurance measures. Complete monthly STGi Customer Support Report that includes documentation of all deliverables and includes both quantitative and qualitative data. Develop Regional Office materials for presentations, including the New Director's Orientation, PIR, NEHSA Conferences, and others as requested/needed.
Develop, review, and update standard operating procedures and protocols, annual training plans, and training resources annually. Provide regular supervision to Support Team members, including the completion of an annual Performance Appraisal. Provide program analysis, review, and recommendation for funding for assigned grant recipients including but not limited to analysis of all program data points, review of annual grant applications, program monitoring (formal and informal), ongoing oversight and performance review, etc.
Participate in program planning and system development to ensure full utilization of Customer Support Team members to support the work and needs of the Regional Office. Assist with special projects (such as panel monitor reviews, under-enrollment, follow up reviews with Federal Program Specialist) as identified by the RPM and/or Program Specialist COR. Attend and participate in Regional Office meetings, trainings, and professional development opportunities as determined by the COR with RPM concurrence. Participate in meetings at Federal, State, and local levels to improve and promote partnerships, collaboration, and coordination among a variety of entities to support the OHS and ACF mission, goals, strategies and initiatives.
Participate in formal or ad hoc teams and work groups. Required Skills REQUIRED EXPERIENCE AND SKILLS: Demonstrated knowledge of and experience in the management and administration of high-quality Head Start and Early Head Start services Demonstrated proficiency to review, aggregate, and present data gathered from multiple sources Demonstrated proficiency to communicate clearly, both orally and in writing, and produce high quality written products such as memoranda, presentations, and correspondence Demonstrated knowledge of the current laws, regulations, and policies that govern Head Start is preferred.
Demonstrated ability/experience in successfully developing, implementing, and managing/improving complex, high profile, multi-faceted projects Strong computer skills with demonstrated proficiency in Microsoft Office suite or similar applications Strong organizational skills and the ability to track multi-faceted projects over an extended period Excellent analytical and problem-solving skills Demonstrated ability to communicate clearly, both orally and in writing Ability to work successfully in a team environment Ability to be flexible in response to changing needs and priorities of the office REQUIRED EDUCATION: Bachelor's degree from an accredited college in the field of Education, Early Childhood Education, Child Development, Human Services, Social Work, Business Management, or related field; master's degree preferred A minimum of three years of progressive supervisory/management experience and expertise and experience in systems development; five years preferred A minimum of five years of demonstrated experience with Head Start or other early childhood education programs; ten years preferred DISCLAIMERThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy. STG International, Inc.
is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, interaction, interactionual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
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