Clinical Operations Support Technician (San Francisco) | San Francisco, CA

Detailed Information

  • Location: San Francisco, CA

  • Company: Tandym

offices, hospitals, etc. ) Effectively communicate ECG abnormalities by notifying physicians/clinical personnel as required according to physician notification protocol Account follow up for additional clinical information (i. e. pacemaker settings, cardiac clinician contact information) Utilize clinical case management ticket system to respond, act, and update case status Verify process notification criteria and completeness of report Communicate with internal work partners (eg, Cardiac Techs) and external customers (eg, hospitals, clinicians) Meet or exceed the performance metrics as defined for the role, both productivity and quality of cases managed Maintain compliance with job specific

proficiency requirements Perform other duties as assigned Qualifications: 2+ years of relevant work experience with a High School Diploma / GED; or, 1+ year of relevant work experience with an Associate's Degree Experience working in a CRM system (data entry and administrative tasks) Proficient with Case Management (CRM) systems Microsoft Office proficient (Outlook, Word, etc.

) Solid problem solving and time management skills Customer service oriented Great interpersonal skills Excellent communication skills (written and verbal) Strong attention to detail Highly organized

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