Location: Austin, TX
and features and conduct independent research and self-study on Elastic products/solutions as needed to support customer use cases; Mentor new support team members, guide them through initial 8-12 weeks onboarding and training period by providing guidance on processes and procedures, product/solution knowledge, and certification, as well serve as a resource and provide guidance within the larger support team; Act as a technical representative of the Elastic Support team in external events (Meetup, conferences, workshops, etc.
); Telecommuting available from anywhere in the U. S. Minimum Requirements: Bachelors degree (or foreign equivalent) in Computer Science or related subject area,
plus five (5) years of experience in job offered, Analytics Support Engineer, Infrastructure Specialist, or related occupation. - Employer will accept 3- or 4-year Bachelors degree.
Special Requirements: Academic training or experience must include the following: Experience in Technical Support for technology companies Experience with Unix and Linux Experience in providing Architectural designs Experience analyzing, evaluating, and diagnosing technical problems Experience in leading initiatives that improve customer experience with their software product(s) To apply, mail resume to: Elasticsearch Inc. Attn: HR (13216232), 88 Kearny St. 19th Floor, San Francisco, CA 94108, referencing job title
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