Software Engineering Support Manager | Alabaster, AL

Detailed Information

  • Location: Blue Ash, OH

  • Company: Kroger

design, development, implementation, and support of software engineering teams within the HR and Payroll product domain. Ensure timely and high-quality release delivery, upholding the company's values of respect, honesty, integrity, diversity, inclusion, and safety.

Direct and manage the software design, development, implementation and support of software engineering teams and lead engineering projects related to a specific product domain. Engage in technical design discussions and drive technical architecture. Manage initiatives and be accountable for delivering releases on schedule with the highest quality standards. Demonstrate the company s core values of respect, honesty, integrity,

diversity, inclusion and safety. Minimum Bachelor's Degree computer science, information systems, or related technical field 2+ years Experience building/deploying services and/or applications using: Java, Spring/Spring Boot, REST APIs, Swagger, Node, Azure, Git Hub, CI/CD, Kubernetes 2+ years of experience in ecommerce, retails systems or high transaction software solutions 5+ years of experience as a technical lead in a software, quality or performance engineering role with knowledge of administrative mgt.

functions Direct technical experience in related disciplines Strong leadership and negotiation skills with business and technical group Strong communication, collaboration,

reporting, analytical and problem-solving skills Knowledge of practiced agile software development Experience/familiarity with RDBMS, No SQL, Big Data technologies Proven knowledge of multiple programming languages and frameworks as a developer Experience with web/app containers such as Apache/Tomcat, Jboss or related skill Desired Experience working on Oracle HCM Cloud or UKG Dimensions Cloud application 2+ years of experience in leading engineering teams of 3+ engineers and coaching, mentoring individuals to grow their career Prior experience developing and/or architecting cloud-hosted backend services with Azure and/or GCP Prior experience developing and/or architecting front-end experiences React, Swift (native i OS), Kotlin (native Android) Manage resource allocation, work assignments, and prioritization of support services Assume a leadership role in incident, problem, event and service request management by monitoring progress, assignments, and escalations Gather metrics and drive process improvement initiatives Manage risks, issues, mitigation, and escalations, ensuring process compliance Review performance metrics with the Onshore & Offshore Delivery Manager, identifying areas for continuous improvement Provides functional and technical guidance to Support Engineers for issue resolution Ensure accountability, ownership, and quality of delivery Prepare and deliver regular progress reports and handle exception requests Foster team building and cohesion Partner and collaborate with engineering peers, senior engineering managers, product management, product design, and third parties (as appropriate) to prioritize deliverables providing the greatest value to our customers and business Present practical input for strategic technology decisions; synthesize complex problems and present simple, practical, reliable, and maintainable solutions Drive strategic alignment of system specifications, associate requirements, and project schedules of technology services Responsible for systems performance and resolution of production incidents, which may require 24 hr/7-day week coverage Work with Product Management to prioritize, scope and plan business milestones related to a product domain Support preparation of technology roadmap and provide input to business roadmap Monitor new technologies and trends within the industry Improve technology agility facilitating the use and creation of Cloud Services, REST APIs, design patterns, Behavior Driven Development (BDD), Test Driven Design (TDD), Continuous Integration (CI)/Continuous Deployment (CD), version control, proper environment releases, etc.

Drive root-cause analysis of critical business and production issues to prevent future occurrences as well as review/approve potential solutions Establish performance standards and procedures, regulatory compliance and conduct ongoing performance audits and take action Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports Must be able to perform the essential job functions of this position with or without reasonable accommodation

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