Location: Sparks, MD
Company: Becton Dickinson
Sales and Marketing initiatives, and Supply Chain initiatives and projects applicable to Customer Care.
Function as the liaison between Business Platforms and Customer Care to align and support the needs of the Business with value added activities.
Represents Customer Care in the support of Business Platforms, cross functional department initiatives and work with internal and external partners to provide Customer Care's expertise in process, systems, policies, etc. to ensure successful implementation of Business Initiatives. Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health is
our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us. Responsibilities Primary Point of contact for supported Business Units for new business endeavours, issue resolution, CI projects within CCO and supported Business
Units. Develop and maintain relationships with 3rd party vendors to support business needs.
Develop and maintain customer contact business policies, work procedures and response guidelines. SME and support for all product issues including discontinued products, recalls, back orders, new product launches, new platforms, acquisitions, and divestitures. Development, management, and execution of allocation strategy for respective business units. Demonstrate subject matter expertise in Customer Care processes and procedures that translate into the ability to influence collaborators at various levels within the organization. Identification of opportunities to improve relationships with key business partners.
Management of communications to all of Customer Care, Supply Chain, and Channel Management partners regarding current business processes. Daily collaboration and support of the team on processes within respective businesses. An advance knowledge in Order Management in SAP/JDE/Tahiti Special handling of orders due to requirements of customer or current processes. New hire training specific to respective business needs. Support of team daily with processes, and " how-to" procedures. Support handling day-to-day activities of team. Coach & train.
Ability to influence internal and external partners to leverage processes that enable efficient operational practices. Ensure adherence to regulatory (SOX, ISO, FDA, c MDR, etc. ), business and department guidelines, policies, and procedures. Management of Freight Collect process as it applies to all of Customer Care daily. An authority in data availability, reporting and analysis. Lead and participate in special projects. Participate and support Continuous Improvement projects and organization initiatives. Participate in strategy development for Strategic Account Team Responsible for personal and professional development to maintain expertise and growth in areas of management, through training, networking, and professional affiliations.
Adheres to and ensures compliance with BD guidelines, protocols, and policies. Other duties may be assigned as required. Qualifications College degree or 5+ years of experience customer service or medical industry2+ years supervisory experience Experience working in a virtual team dynamic preferred Strong social skills Advanced in the use of personal computers and office software including familiarity with MS Word, Excel, Power Point, Power BI and Outlook Strong problem-solving ability - ability to break down complex problems into manageable components Strong analytical, technical, and problem-solving skills Strong team orientation Strong time management skills and ability to multitask while working in multiple systeminteractioncellent communication skills (written and verbal)Ability to work with and maintain confidential information Ability to resolve potentially stressful customer interactioninteractioncellent organizational skills.
Strong JDE, SAP or similar ERP experience Experience with knowledge/solution databases Validated excellence in the continuous handling of meticulous detail.
Comfortable interacting with many levels of management. Able to influence without authority. Good knowledge of supply chain practice in a manufacturing environment. Continuous and versatile learner Self-motivated, self-directed, and able to work with minimal direction. Learning Agility Confirmed leadership skills Conflict resolution For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required.
Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health.
At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit/careers Becton, partinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, interaction, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or interactionual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
PDNPrimary Work Location USA MD - Sparks - 39 Loveton Circle Additional Locations Work Shift Show More Show Less Apply Save Job Business Integrator - Customer Service Supervisor (Hybrid)Job Description Summary Business Integrator role is directly responsible for integrating new initiative into Customer Care by assisting with the development and implementation of business policies, work procedures and response guidelines associated with: Business related initiatives and projects, Sales and Marketing initiatives, and Supply Chain initiatives and projects applicable to Customer Care.
Function as the liaison between Business Platforms and Customer Care to align and support the needs of the Business with value added activities. Represents Customer Care in the support of Business Platforms, cross functional department initiatives and work with internal and external partners to provide Customer Care's expertise in process, systems, policies, etc. to ensure successful implementation of Business Initiatives. Job Description We are the makers of possible BD is one of the largest global medical technology companies in the world.
Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
Responsibilities Primary Point of contact for supported Business Units for new business endeavours, issue resolution, CI projects within CCO and supported Business Units. Develop and maintain relationships with 3rd party vendors to support business needs. Develop and maintain customer contact business policies, work procedures and response guidelines. SME and support for all product issues including discontinued products, recalls, back orders, new product launches, new platforms, acquisitions, and divestitures. Development, management, and execution of allocation strategy for respective business units.
Demonstrate subject matter expertise in Customer Care processes and procedures that translate into the ability to influence collaborators at various levels within the organization. Identification of opportunities to improve relationships with key business partners. Management of communications to all of Customer Care, Supply Chain, and Channel Management partners regarding current business processes. Daily collaboration and support of the team on processes within respective businesses. An advance knowledge in Order Management in SAP/JDE/Tahiti Special handling of orders due to requirements of customer or current processes.
New hire training specific to respective business needs. Support of team daily with processes, and " how-to" procedures. Support handling day-to-day activities of team. Coach & train. Ability to influence internal and external partners to leverage processes that enable efficient operational practices. Ensure adherence to regulatory (SOX, ISO, FDA, c MDR, etc. ), business and department guidelines, policies, and procedures. Management of Freight Collect process as it applies to all of Customer Care daily. An authority in data availability, reporting and analysis.
Lead and participate in special projects. Participate and support Continuous Improvement projects and organization initiatives. Participate in strategy development for Strategic Account Team Responsible for personal and professional development to maintain expertise and growth in areas of management, through training, networking, and professional affiliations. Adheres to and ensures compliance with BD guidelines, protocols, and policies. Other duties may be assigned as required. Qualifications College degree or 5+ years of experience customer service or medical industry2+ years supervisory experience Experience working in a virtual team dynamic preferred Strong social skills Advanced in the use of personal computers and office software including familiarity with MS Word, Excel, Power Point, Power BI and Outlook Strong problem-solving ability - ability to break down complex problems into manageable components Strong analytical, technical, and problem-solving skills Strong team orientation Strong time management skills and ability to multitask while working in multiple systeminteractioncellent communication skills (written and verbal)Ability to work with and maintain confidential information Ability to resolve potentially stressful customer interactioninteractioncellent organizational skills.
Strong JDE, SAP or similar ERP experience Experience with knowledge/solution databases Validated excellence in the continuous handling of meticulous detail. Comfortable interacting with many levels of management. Able to influence without authority. Good knowledge of supply chain practice in a manufacturing environment. Continuous and versatile learner Self-motivated, self-directed, and able to work with minimal direction. Learning Agility Confirmed leadership skills Conflict resolution For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19.
In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. Why Join Us? A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. To learn more about BD visit/careers Becton, partinson and Company is an Equal Opportunity/Affirmative Action Employer.
We do not unlawfully discriminate on the basis of race, color, religion, age, interaction, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or interactionual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. PDNPrimary Work Location USA MD - Sparks - 39 Loveton Circle Additional Locations Work Shift Show More Show Less Apply Save Job PDN-9ae9dd6e-016e-490d-859a-d4e4aa3c7cc1
Customer service jobs involve roles where professionals are dedicated to assisting customers by answering queries, solving problems, and providing information. These positions can range from call center representatives to in-person support staff and may exist across various industries, such as retail, technology, and finance. A key characteristic of customer service jobs is the focus on communication skills, patience, and an ability to resolve conflicts effectively. Employees in these roles often act as the face of a company, striving to ensure satisfactory experiences that contribute to customer retention and loyalty.
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Customer service jobs involve roles where professionals interact with customers to handle complaints, process orders, and provide information about products and services. These positions can range from front-line support agents to managers overseeing the customer service team. Key characteristics of these jobs include strong communication skills, problem-solving abilities, and a focus on customer satisfaction. Whether working in a call center, retail store, or online support platform, customer service employees are essential in maintaining positive customer relations and enhancing the overall experience with a company.
Customer service jobs are positions focused on assisting customers by addressing their needs, concerns, and inquiries. Employees in these roles act as the frontline representatives of a company, providing support, troubleshooting problems, and offering information about products or services. Key characteristics of customer service jobs include strong communication skills, patience, problem-solving capabilities, and a passion for delivering a positive customer experience. These roles can be found across various industries and can be conducted in-person, over the phone, or online.
