Senior Client Services Consultant D365 Finance (Supporting a client in Guam and | Orlando, FL

reported issues with configurations, data, functional software, business processes, and advanced how to questions. This role will also participate in providing other consulting services such as release management tasks, software quality assurance, enhancements, training, etc.

This role must deliver excellent Client service and have strong Client relationship skills. Responsibilities ESSENTIAL FUNCTIONS: Resolve support requests by providing superior support services as measured by ticket quality, call quality, resolution quality and timing, and overall Client satisfaction. Assist with support queues and ensure tickets are moved through the support process in a timely manner and escalated

when appropriate to bring to quicker resolution. Provide timely and efficient configuration, testing and training services to Clients during mission critical implementation projects and quarterly enhancements.

Responsible for tracking all tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date. Utilize all means of support for issue resolution, including internal and external community forums, search engines, and knowledge sharing with team members and encourage collaboration amongst peers. Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts. Proactive

communication with Clients to strengthen our partnership. Deliver services included in the subscription contracts: i.

e. help desk support, quarterly training sessions, release management, status reporting. Participate, when asked, in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as well as development support to implementation teams. Assist with end user training for Clients in a one-on-one, webinar and classroom style settings. Perform services to add feature enhancements for specific support contracts. Work with management to create and maintain Arctic Ascend Support Standard Operating Procedures (SOPs).

Participate in onboarding process ensuring a smooth transition from implementation to support. Proactively work to improve existing Arctic Ascend Support procedures, processes, and tools. Mentor Support Consultants. Support management with various duties. Qualifications QUALIFICATIONS: Bachelor's degree in Accounting, Business, Computer Science, or related field or equivalent experience. 5+ years of Microsoft Dynamics AX experience. 2+ years of Microsoft Dynamics 365 Finance experience. 5+ years of industry, consulting, and/or support services experience. Skilled in planning, organizing, and managing time across multiple tasks.

Skilled in understanding Client needs and providing quality Client service. Strong understanding of business processes. Strong phone contact handling skills and active listening. Ability to build rapport with Clients. Excellent communication and presentation skills. Applicants are subject to background checks, drug testing, and government security investigations and must meet eligibility requirements related to the clearance process. Valid driver's license, insurance, and reliable personal vehicle. WORKING ENVIRONMENT: The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities.

Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when in video meetings. Travel is required and varies around 10%. REASONABLE ACCOMMODATION: It is Arctic Information Technology, Inc. 's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. PREFERENCE STATEMENT: Arctic Information Technology, Inc.

grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training. PAY TRANSPARENCY STATEMENT: Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.

Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).

Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, interaction, interactionual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law and the poster is available at http: //www1. eeoc. gov/employers/upload/eeoc_self_print_poster. pdf. For questions on the job posting contact (253) 344-xyz X. #LI-Remote VEVRAA Federal Contractor We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state The EEO is the Law poster is available here.

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