Application Support - Payments | Chicago, IL

Detailed Information

  • Location: Chicago, IL

  • Company: Jpmorgan Chase Bank, N.A.

Payment systems being built on modern technology stack as we embrace cloud transformation. You will apply SRE principles to implement, manage and improve Non-functional requirements such as availability, reliability, capacity performance and scalability of the platform.

As SRE, you'll be expecting to run production applications and systems at scale and at speed with utmost focus on client experience. Candidate should be comfortable with rotational weekend support, with eligibility for comp-off leaves. Job Responsibilities: Collaborate across Application Development, Product, and production management to establish and maintain Service Level Objective (SLO), Service Level Indicator (SLI)

and Error Budget for key Production services and proactively resolve issues before they impact customers. Through code and cloud artifacts, configure, maintain, monitor, and optimize applications and their associated artifacts to independently decompose and iteratively improve reliability in the applications.

Supports the adoption of site reliability engineering best practices within team Leads initiatives to improve the reliability, stability and performance of your applications using data-driven analytics and participating in design discussion. Participate in sprints to build and deliver scalable SRE capabilities across applications to improve availability, reliability and observability

and manual toil. Work with development teams throughout the software life cycle ensuring sustainable software releases and ensure delivery of non-functional requirements.

Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts and facilitate blameless post-mortems Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions Required qualifications, capabilities, and skills: BS/BA degree or 5+ years applied experience in Application Support/Incident management and Site Reliability Engineering positions Proficient in Site Reliability culture and principles and familiarity with how to implement site reliability within an application or platform Proficient in applied architecture and distributed system design patterns.

Proficient in writing code to solve operational problems and working knowledge of SDLC and CI/CD pipeline. Deep expertise in instrumentation, customization, and usage of modern observability toolset such as Dynatrace, App Dynamics, Grafana, Prometheus, Thousand Eyes, Splunk, Geneos. and strong understanding of key tenets of observability such as metrics, logs, events, and traces. Proficiency in managing modern cloud and container platforms like AWS and Kubernetes.

Expertise in operating both Linux and Windows platforms Working knowledge of Networking protocols, packet captures, load-balancing, DNS and firewall. Expert in at least one of the relational databases (SQL Server, Oracle) and at least one of the No SQL databases (Cassandra, Mongo) Working knowledge of Batch scripting, Ansible, Control-M, Autosys, Shell Scripting Preferred qualifications, capabilities, and skill Cloud certified and/or working experience on public/private cloud-based applications Proficient in at least one programming language such as Python, Java, C#,NET JPMorgan Chase & Co.

one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J. P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, interactionual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

(If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) -xyz X and indicate the specifics of the assistance needed. ) We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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