Location: Cary HQ
Company: SAS
journey. About the job We seek a highly experienced Senior Service Now CSDM/CMDB Architect to play a critical role in designing, implementing, and maintaining data architecture within the Service Now platform. The ideal candidate will have a deep understanding of Service Now data modeling and processes of different products in Service Now, including ITSM, ITOM, CSM, and IRM, with a proven track record of successfully architecting and optimizing data solutions.
As a Senior Service Now CSDM/CMDB Architect you will: CSDM & CMDB Strategy: Develop and execute a comprehensive strategy for the design, implementation, and continuous improvement of the CSDM and CMDB in alignment with organizational
goals. Data Modeling: Define and maintain data models, classes, and attributes within Service Now, including relationships, dependencies, and categorization, to support accurate representation of configuration items (CIs).
Data Architecture: Design and implement data architecture strategies that ensure data consistency, quality, and security and support the scalability and future growth of the Service Now platform. Data Integration: Collaborate closely with cross-functional teams to seamlessly integrate data from various sources into Service Now, ensuring data accuracy, reliability, and alignment with business needs. Optimization and Performance Tuning: Continuously analyze and optimize
data architecture to improve system performance, scalability, and efficiency, working to stay ahead of potential bottlenecks.
Data Governance: Establish and enforce data governance policies, standards, and procedures for CMDB and CSDM, including data quality, integrity, and consistency. Documentation and Knowledge Sharing: Create and maintain comprehensive documentation of data models, schemas, and architecture standards, facilitating knowledge sharing within the organization. Mentorship and Leadership: Provide guidance, mentorship, and technical leadership to other data architects and Service Now developers, fostering their professional growth. Collaboration and Requirement Analysis: Collaborate closely with IT teams, business analysts, and stakeholders to thoroughly understand data requirements, translating them into effective data solutions.
Performance Monitoring and Issue Resolution: Continuously monitor data architecture performance, proactively identify and troubleshoot issues, and implement solutions to ensure the reliability and availability of data services. Required Qualifications US Citizen required. Bachelor's degree in Computer Science, Information Technology, or related field, or relative work experience. Proven experience as a Service Now Data Architect or similar role, with at least 8 years of experience.
Strong knowledge of various Service Now products and processes. Excellent understanding of Service Now CMDB and CSDM framework Expertise in data modeling, database design, and SQL. Hands-on experience with Service Now Data Archiving and Restore Processes Proficiency in Service Now's data management features. Experience with data integration tools and technologies. Good understanding of Data Warehouse and Data Lake architectures Excellent problem-solving and analytical skills. Strong communication and interpersonal skills.
Ability to thrive in a collaborative and innovative work environment. Preferred Qualifications Service Now Certified System Administrator Certification (CSA) Certified Implementation Specialist (CIS) (ITSM/ITOM) Resources for career development Join our Career Development Yammer Learn about Career Circles , a program designed to help you understand more about who you are and align that to what you do. Check out the Learning & Development Exchange, a series of videos to help you navigate career and professional development. Explore hundreds of resources in our Career Development Resource Library, organized by topic.
Take an backssment to learn more about yourself and guide your career search Review career well-being resources. #LI-CC1 Diverse and Inclusive At SAS, it's not about fitting into our culture - it's about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it's essential to who we are. To put it plainly: you are welcome here.
Additional Information: To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, interactionual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice. Resumes may be considered in the order they are received.
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